Course Outline
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: What is Respect
- Defining Respect
- Self-Respect
- Owed Respect vs Earned Respect
- Measuring Respect
- Respect for the Workplace
- Case Study
- Module Two: Review Questions
Module Three: The Respectful Employee
- Common Characteristics
- The Importance of Mutual Respect
- Earning Respect
- Enhancing Professionalism
- Being Liked vs Being Respected
- Case Study
- Module Three: Review Questions
Module Four: Disrespectful Behavior
- Why these Behaviors Arise
- Discrimination
- Bullying
- Harassment
- What is Not Harassment
- Case Study
- Module Four: Review Questions
Module Five: Managing Emotions
- Meaning Of Emotions
- Negative Emotions at Work
- Choosing Your Reactions
- Absorbing Other Peoples Emotions
- The Positive Outcome
- Case Study
- Module Five: Review Questions
Module Six: Respectful Communication Approaches
- Self-Awareness
- Active Listening
- Nonverbal Communication
- Verbal Communication
- Constructive Disagreement
- Case Study
- Module Six: Review Questions
Module Seven: The Inclusive Mindset
- The Inclusive Leader
- Diversity vs Inclusion
- Types of Workplace Diversity
- Creating an Inclusive Workplace
- The Power of Words
- Case Study
- Module Seven: The Inclusive Mindset
Module Eight: Employee Recognition
- Recognition and Respect
- The Halo Effect
- Giving Recognition
- The Communication Component
- Improving Employee Recognition
- Case Study
- Module Eight: Review Questions
Module Nine: The R's of Respect
- Recognition
- Responding
- Reporting
- Roles and Responsibilities
- Rising Above
- Case Study
- Module Nine: Review Questions
Module Ten: Building a Repsectful Workplace
- It Starts With You
- Team Contribution
- Respecting Space and Boundaries
- Workplace Ethics
- Policies on Respect
- Case Study
- Module Ten: Review Questions
Module Eleven: Benefits to the Business
- Productivity and Knowledge
- Employee Engagement
- Job Satisfaction
- Stress Reduction
- The Welcoming Environment
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations