Course Outline
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: What Is Workplace Bullying
- Definition
- Types of Bullying
- Examples
- Statistics
- Practical Illustration
- Module Two: Review Questions
Module Three: Why Does One Bully?
- Lack of Self-Esteem
- A Need to Control
- Being Bullied
- A Toxic Work Environment
- Practical Illustration
- Module Three: Review Questions
Module Four: Effects on Employees
- Emotional
- Physical
- Psychological
- Work Productivity
- Practical Illustration
- Module Four: Review Questions
Module Five: Effects on Company
- Employee Turnover and Low Morale
- Employee Assistance Programs
- Decreased Productivity
- Reputation
- Practical Illustration
- Module Five: Review Questions
Module Six: Company Policy
- Anti-bullying Policy
- Frequently Updating Policy
- Train Employees
- Highlight Consequences for Non-Compliance
- Practical Illustration
- Module Six: Review Questions
Module Seven: Training
- What to Include
- Who Should Be Trained?
- How to Conduct
- Check for Understanding
- Practical Illustration
- Module Seven: Review Questions
Module Eight: Company Responsibility
- Know State and Federal Laws
- Keep Records of All Complaints
- Investigate Complaints
- Resolve Complaints
- Practical Illustration
- Module Eight: Review Questions
Module Nine: Being Bullied
- Seek Support
- Document
- Report
- Speak Up
- Practical Illustration
- Module Nine: Review Questions
Module Ten: Someone Else Being Bullied
- Support Victim
- Document
- Report
- Encourage Victim
- Practical Illustration
- Module Ten: Review Questions
Module Eleven: Company Address the Bully
- Confront
- Put on Probation
- Suspend
- Terminate Employment
- Practical Illustration
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations