Course Outline
Module One: Getting Started
- Workshop Objectives
- Action Plan
- Evaluation Form
- Pre-Assignment
- Pre-Test
Module Two: Generational Diversity
- Defining “Generation” in the Workplace
- Generational Milestones
- Myths vs. Realities with Age Stereotypes
- Key Terms and Definitions
- Ageism and Unconscious Bias
- Practical Illustration
- Module Two: Review Questions
Module Three: Generational Characteristics & Preferences
- Baby Boomers
- Gen X
- Millennials
- Gen Z
- Early Gen Alpha
- Practical Illustration
- Module Three: Review Questions
Module Four: Communication Styles Across Ages
- Preferred Channels
- Tone and Formality
- Active Listening Techniques
- Feedback Delivery and Receipt
- Overcoming Jargon and Tech-Language Barriers
- Practical Illustration
- Module Four: Review Questions
Module Five: Motivation and Engagement Drivers
- What Each Generation Values
- Designing Recognition Programs
- Tailoring Rewards
- Aligning Tasks with Generational Strengths
- Career-Path Expectations
- Practical Illustration
- Module Five: Review Questions
Module Six: Building Inclusive Team Cultures
- Creating Rituals and Traditions
- Avoiding Age-Based Exclusion
- Facilitating Cross-Mentoring
- Team Norms That Balance Structure
- Celebrating Generational Diversity
- Practical Illustration
- Module Six: Review Questions
Module Seven: Conflict Resolution and Bias Management
- Common Flashpoints
- Identifying and Challenging Age Stereotypes
- Neutral Facilitation Techniques
- Coaching on Generational Empathy
- Establishing Fair Policies
- Practical Illustration
- Module Seven: Review Questions
Module Eight: Adapting Leadership Styles
- Situational Leadership for Diverse Needs
- When to Be Directive vs. Collaborative
- Coaching Approaches for Different Learning Preferences
- Delegation Tactics
- Building Trust Across Age-Based Credibility Gaps
- Practical Illustration
- Module Eight: Review Questions
Module Nine: Collaborative Tools & Technologies
- Selecting Platforms for Mixed Skill Levels
- Age-Blended Skill Building
- Best Practices for Hybrid and Remote Teamwork
- Ensuring Accessibility and Usability
- Tech-Skill Development Plans
- Practical Illustration
- Module Nine: Review Questions
Module Ten: Performance Management & Career Planning
- Setting Goals for Diverse Career Stages
- Feedback Cadence: One-on-Ones vs. Formal Reviews
- Succession Planning with Generational Balance
- Learning Paths for Upskilling and Reskilling
- Leveraging Intergenerational Project Teams
- Practical Illustration
- Module Ten: Review Questions
Module Eleven: Maintaining Generational Flexibility
- Assessing Team Well-Being
- Adjusting Policies as Staff Age or Arrive
- HR for All Generations
- Future Leaders Pipeline
- Building a Continuous-Improvement Loop
- Practical Illustration
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations