Course Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: The Problem Solving Method
- What is a Problem?
- What is Creative Problem Solving?
- What are the Steps in the Creative Solving Process?
Module Three: Information Gathering
- Understanding Types of Information
- Identifying Key Questions
- Methods of Gathering Information
Module Four: Problem Definition
- Defining the Problem
- Determining Where the Problem Originated
- Defining the Present State and the Desired State
- Stating and Restating the Problem
- Analyzing the Problem
- Writing the Problem Statement
Module Five: Preparing for Brainstorming
- Identifying Mental Blocks
- Removing Mental Blocks
- Stimulating Creativity
Module Six: Generating Solutions (I)
- Brainstorming Basics
- Brainwriting and Mind Mapping
- Duncker Diagrams
Module Seven: Generating Solutions (II)
- The Morphological Matrix
- The Six Thinking Hats
- The Blink Method
Module Eight: Analyzing Solutions
- Developing Criteria
- Analyzing Wants and Needs
- Using Cost/Benefit Analysis
Module Nine: Selecting a Solution
- Doing a Final Analysis
- Paired Comparison Analysis
- Analyzing Potential Problems
Module Ten: Planning Your Next Steps
- Identifying Tasks
- Identifying Resources
- Implementing, Evaluating, and Adapting
Module Eleven: Recording Lessons Learned
- Planning the Follow-Up Meeting
- Celebrating Successes
- Identifying Improvements
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
