Course Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: What Does Self-Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Module Three: Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
Module Four: Communication Skills
- Listening and Hearing: They Aren't the Same Thing
- Asking Questions
- Body Language
Module Five: The Importance of Goal Setting
- Why Goal Setting is Important
- Setting SMART Goals
- Our Challenge to You
Module Six: Feeling the Part
- Identifying Your Worth
- Creating Positive Self-Talk
- Identifying and Addressing Strengths and Weaknesses
Module Seven: Looking the Part
- The Importance of Appearance
- The Role of Body Language
- First Impressions Count!
Module Eight: Sounding the Part
- It's How You Say It
- Sounding Confident
- Using 'I' Messages
Module Nine: Powerful Presentations
- What to Do When You're on the Spot
- Using STAR To Make Your Case
Module Ten: Coping Techniques
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Module Eleven: Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
