Course Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: A History of Human Resources
- A Brief History
- What is Human Resources Today?
Module Three: The Interview Process
- The General Format
- Types of Questions
- Do's and Don'ts
Module Four: Employee Orientation
- The Orientation Process
- The Role of Management and the Role of Human Resources
- Tips and Tricks
Module Five: Following Up with New Employees
- Daily Checklist for the First Week
- Following Up at the End of the Week
- Weeks and Months Later
Module Six: Workplace Safety
- Understanding Your Role and Responsibilities
- Understanding Local Rules
- Understanding Industry-Specific Rules
Module Seven: Dealing with Harassment And Discrimination
- Defining Harassment
- Types of Workplace Discrimination
- A Manager's Responsibility
- An Employer's Responsibility
Module Eight: Workplace Violence
- Defining Violence
- A Manager's Responsibility
- An Employer's Responsibility
Module Nine: Managing Employee Performance
- Choosing the Time and Place For Feedback
- Types of Employee Appraisals
- Using the Feedback Sandwich
- Encouraging Growth and Development
Module Ten: Disciplining Employees
- Understanding Your Role
- Understanding Your Choices
- Having the Meeting
- Following Up
Module Eleven: Terminating Employees
- Documenting Events
- Preparing for the Decision
- Making the Decision
- Communicating the Decision
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
