Telephone Etiquette - Clips

Customizable Training Materials


Telephone Etiquette - Clips

Telephone Etiquette - Clips

$299 USD

Each video course kit includes:

A Course Explainer Video
Animated Video Wrap-ups of each modules
Opening and Closing Videos for your Workshops

 

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This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Through our Telephone Etiquette workshop your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.

Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.

 

 

Course Outline

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up

Each courseware kit contains everything
you need to teach workshops:
Trainer's Guide
Workbooks
Powerpoint Slides
Activities
Exercises
And More!
Lifetime License – Unlimited Audience
Lifetime License – Unlimited Audience
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