Course Outline
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Remote Workforce
- What is a Remote Workforce?
- Types of Remote Workforce
- Benefits of a Remote Workforce
- Materials for Remote Workforce
- Case Study
- Module Two: Review Questions
Module Three: High Performance Teams
- What is a High Performance Team?
- Benefits of High Performance Team
- Leadership for High Performance Team
- Understanding Team Dynamics
- Case Study
- Module Three: Review Questions
Module Four: Characteristics of High Performance Teams
- Excellent Communication
- Goal-Oriented
- Flexibility
- Committed
- Case Study
- Module Four: Review Questions
Module Five: How to Create Teamwork
- Identify Group & Individual Responsibilities
- Give Permission to Take Action
- Build Relationships
- Give Feedback
- Case Study
- Module Five: Review Questions
Module Six: Types of Communication
- Virtual Team Meetings
- Telephone Conferences
- Email Communication
- Intranet, Webpage, and Social Media Communication
- Case Study
- Module Six: Review Questions
Module Seven: Training Your Team
- Telecommute Training
- Web-based Training
- Peer to Peer Training
- Training Assessment and Retraining
- Case Study
- Module Seven: Review Questions
Module Eight: Managing the Team
- Tracking Team Performance
- Counseling Employees
- Positive Recognition for Employees
- Training Never Stops!
- Case Study
- Module Eight: Review Questions
Module Nine: Effective Team Meeting How-to
- Have a Clear Agenda
- Use Screen Shots or References
- Create a Safe Place
- Team Meeting Don’ts
- Case Study
- Module Nine: Review Questions
Module Ten: Keep Happy and Motivated High Performance Team
- Watch for signs of Conflict or Unhappiness
- Employee Feedback and Concerns
- Give Opportunities for Additional Education
- Impart Opportunities for Career Growth
- Case Study
- Module Ten: Review Questions
Module Eleven: Don’ts with High Performance Teams
- Don"t Forget to Share Success
- Don"t Delay in Responding
- Don’t Assign Vague Responsibilities
- Don’t Lead as a Dictator
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations