Course Outline
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: What Is A Coach?
- Be a Coach
- Roles
- Responsibilities
- Face Challenges
- Case Study
Module Three: Coaching
- Be Confident
- Build Connections
- Communicate
- Focus on the Process
- Case Study
- Module Three: Review Questions
Module Four: Process
- Define Effective Salespeople
- Coaching vs. Training
- How Coachable Is an Employee (A. G.R.O.W.T.H.)
- Avoid the Gap
- Case Study
- Module Four: Review Questions
Module Five: Inspiring
- Individualize
- Personalize Rewards
- Acknowledge Success
- Provide Opportunities Over Punishment
- Case Study
- Module Five: Review Questions
Module Six: Authentic Leadership
- Vulnerability
- Be Yourself and Encourage Individuality
- Listening
- Appreciate Effort
- Case Study
- Module Six: Review Questions
Module Seven: Best Practices
- SMART Goals
- Be Realistic
- Brainstorm Options
- Take Away
- Case Study
- Module Seven: Review Questions
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Module Eight: Competition
- Social Pressure
- Gamification
- Rewards
- Don’t Go Overboard
- Case Study
- Module Eight: Review Questions
Module Nine: Data
- Provide Clear Metrics
- Measurable Results
- Analyze Data
- Visualize Trends
- Case Study
- Module Nine: Review Questions
Module Ten: Maintenance Strategies
- Benefits of Internal Program
- Choose a Method
- Create a Culture
- Train Coaches
- Case Study
- Module Ten: Review Questions
Module Eleven: Avoid Common Mistakes
- Poor Leadership
- Ineffective Communication
- Incomplete Data
- Don’t Be Afraid to Let Go
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations