Frequently Asked Questions

Can I customize these training materials?

You can completely customize and re-brand each training resource as your own using any word processor, including Microsoft Word. You can add company logos and color schemes, insert industry examples, even combine training modules from different courses to create completely new training programs.

What forms of payment do you accept?

We accept PayPal and most credit cards, including Visa MasterCard American Express.
All charges are in US dollars.  International transaction fees may apply.

Who authors your training programs?

Our Product Manager works directly with Subject Matter Experts that select and compile the content for our training manuals. Once approved by our editorial staff, the in-house team of courseware developers then create all of the other training resources such as PowerPoint slides and Quick Reference Sheets.

How many people may I train?

You may use these materials to train an unlimited number of people. You may make as many changes as you like and you may print an unlimited number of copies.

May I copy the training materials?

You may provide copies of the training materials to people you train however you may not copy our materials for resale to other trainers.

Can I add my own content?

You may add whatever content you like to the training materials. Our training materials are provided to you in an editable format. You may add your own content or combine content from multiple courses.

How long is the presentation of the course packages?

While the exact presentation time may vary from trainer to trainer, our courses typically take a full day to present.

Do you have a courseware compiler?

Our training manuals are in Microsoft Word format, and are extremely easy to edit and add content. We recommend simply cutting and pasting when customizing your courseware. If you need help with this, we can answer your questions by phone during our normal business hours.

Why is there an international transaction fee applied to my purchase?

We process all of our instructor-led training materials (ILT) orders from of our head office in Canada. We occasionally get comments that certain credit card companies apply a small “international transaction fee”. Unfortunately, we have no control over these fees. is relied upon by hundreds of companies worldwide!

  • Since purchasing the course material I have already made my money back by conducting training in both customer service and workplace harassment. Both courses went very well. I am very happy with the material!

    Ashley Willis,
    Houston Training Solutions

    The training products I received from your company are fantastic! I am thoroughly impressed and they have far exceeded my expectations in quality and professionalism. The customer service and attention to detail provided is outstanding! You designed a training package that more than meets my needs. Thank you!

    Pamela Wiggins
    Wiggins Management & Consulting, LLC
  • Thank you so much for your note, and for the professionalism of all the Corporate Training Materials team, that made my dealing such a very pleasant experience.

    Mohamed Abdelrazek,
    Independent Trainer

    Thanks for the excellent experience we had with your organization.
    I know, it's been a year already and all what we have experienced is EXCELLENCE. We are very, very pleased and it was one of the best investments that we had during last year. I thank you again for the great assistance your material were to us, and for the great investment we had with your organization.

    Maisa Karkotli
    OUSOS HR & Institutional Development
  • When I came upon your training library I was intrigued. I not only purchased the soft skills package, my VP of HR suggested we get the Microsoft package as well.

    Peggy Ann Anderholm
    Manager, Education and Workforce Development
    Marvin Windows and Doors

    Thank you so very much for the entire set. I am very happy to see how professionally you have made each training module. I am sure this will help me a lot to start my training business. It has really saved my time.