Workplace Essentials Bundle

Customizable Training Materials
Workplace Essentials Bundle

Workplace Essentials Bundle

Easily edit and re-brand as your own!


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The Workshop Training Kit

Includes trainer's guide, manuals, slides, and more
Is fully customizable & print-on-demand
Lifetime license for unlimited number or participants

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Bundle and save! This is a bundle of training materials for administrative skills courses everything you need to deliver professional one-day workshops, tailored to your exact needs!

Trainer's guide, workbooks, PowerPoint slides, activities, exercises, and more! All fully customizable and print-on-demand.

This is a one-time investment for all of these courses: lifetime licensing for an unlimited number of workshop participants.



Course Outline

Appreciative Inquiry
  1. Module One: Getting Started
  2. Module Two: Introducing Appreciative Inquiry
  3. Module Three: Changing the Way You Think
  4. Module Four: Four D model
  5. Module Five: The Four I Model
  6. Module Six: Appreciative Inquiry Interview Style
  7. Module Seven: Anticipatory Reality
  8. Module Eight: The Power of Positive Imagery
  9. Module Nine: Influencing Change Through AI
  10. Module Ten: Coaching and Managing With AI
  11. Module Eleven: Creating a Positive Core
  12. Module Twelve: Wrapping Up
Business Acumen
  1. Module One: Getting Started
  2. Module Two: Seeing the Big Picture
  3. Module Three: KPI’s (Key Performance Indicators)
  4. Module Four: Risk Management Strategies
  5. Module Five: Recognizing Learning Events
  6. Module Six: You Need to Know These Answers and More
  7. Module Seven: Financial Literacy (I)
  8. Module Eight: Financial Literacy (II)
  9. Module Nine: Business Acumen in Management
  10. Module Ten: Critical Thinking in Business
  11. Module Eleven: Key Financial Levers
  12. Module Twelve: Wrapping Up
Business Ethics
  1. Module One: Getting Started
  2. Module Two: What is Ethics?
  3. Module Three: Implementing Ethics in the Workplace
  4. Module Four: Employer / Employee Rights
  5. Module Five: Business and Social Responsibilities
  6. Module Six: Ethical Decisions
  7. Module Seven: Whistle Blowing
  8. Module Eight: Managerial Ethics
  9. Module Nine: Unethical Behavior
  10. Module Ten: Ethics in Business (I)
  11. Module Eleven: Ethics in Business (II)
  12. Module Twelve: Wrapping Up
Business Etiquette
  1. Module One: Getting Started
  2. Module Two: Understanding Etiquette
  3. Module Three: Networking for Success
  4. Module Four: The Meet and Greet
  5. Module Five: The Dining in Style
  6. Module Six: Eating Out
  7. Module Seven: Business Email Etiquette
  8. Module Eight: Telephone Etiquette
  9. Module Nine: The Written Letter
  10. Module Ten: Dressing for Success
  11. Module Eleven: International Etiquette
  12. Module Twelve: Wrapping Up
Change Management
  1. Module One: Getting Started
  2. Module Two: Preparing for Change
  3. Module Three: Identifying the WIIFM
  4. Module Four: Understanding Change on an Individual Level
  5. Module Five: Leading and Managing the Change
  6. Module Six: Gaining Support
  7. Module Seven: Making it all Worthwhile
  8. Module Eight: Using Appreciative Inquiry
  9. Module Nine: Bringing People to Your Side
  10. Module Ten: Building Resiliency
  11. Module Eleven: Building Flexibility
  12. Module Twelve: Wrapping Up
Civility in the Workplace
  1. Module One: Getting Started
  2. Module Two: Introduction
  3. Module Three: Effective Work Etiquette
  4. Module Four: Costs and Rewards
  5. Module Five: Conflict Resolution
  6. Module Six: Getting to the Cause
  7. Module Seven: Communication
  8. Module Eight: Negotiation
  9. Module Nine: Indentifying Your Need
  10. Module Ten: Writing a Civility Policy
  11. Module Eleven: Implementing the Policy
  12. Module Twelve: Wrapping Up
Conflict Resolution
  1. Module One: Getting Started
  2. Module Two: An Introduction to Conflict Resolution
  3. Module Three: The Thomas-Kilmann Instrument
  4. Module Four: Creating an Effective Atmosphere
  5. Module Five: Creating Mutual Understanding
  6. Module Six: Focusing on Individual Needs
  7. Module Seven: Getting to the Root Cause
  8. Module Eight: Generating Options
  9. Module Nine: Building a Solution
  10. Module Ten: the Short Version of the Process
  11. Module Eleven: Additional Tools
  12. Module Twelve: Wrapping Up
Customer Service
  1. Module One: Getting Started
  2. Module Two: Who We Are and What We Do
  3. Module Three: Establishing Your Attitude
  4. Module Four: Identifying and Addressing Their Needs
  5. Module Five: Generating Return Business
  6. Module Six: In-Person Customer Service
  7. Module Seven: Giving Customer Service over the Phone
  8. Module Eight: Providing Electronic Customer Service
  9. Module Nine: Recovering Difficult Customers
  10. Module Ten: Understanding When to Escalate
  11. Module Eleven: Ten Things You Can Do To WOW Every Time
  12. Module Twelve: Wrapping Up
Delivering Constructive Criticism
  1. Module One: Getting Started
  2. Module Two: When Should Feedback Occur?
  3. Module Three: Preparing and Planning
  4. Module Four: Choosing a Time and Place
  5. Module Five: During the Session (I)
  6. Module Six: During the Session (II)
  7. Module Seven: Setting Goals
  8. Module Eight: Diffusing Anger or Negative Emotions
  9. Module Nine: What Not to Do
  10. Module Ten: After the Session (I)
  11. Module Eleven: After the Session (II)
  12. Module Twelve: Wrapping Up
Developing Corporate Behavior
  1. Module One: Getting Started
  2. Module Two: The Science of Behavior
  3. Module Three: Benefits of Corporate Behavior
  4. Module Four: Most Common Categories of Corporate Behavior
  5. Module Five: Managerial Structure
  6. Module Six: Company Values and Ethics
  7. Module Seven: Employee Accountability
  8. Module Eight: Workplace Incidents
  9. Module Nine: Designing and Implementing
  10. Module Ten: Corporate Team Behavior
  11. Module Eleven: Auditing Corporate Behavior
  12. Module Twelve: Wrapping Up
Handling a Difficult Customer
  1. Module One: Getting Started
  2. Module Two: The Right Attitude Starts with You
  3. Module Three: Internal Stress Management
  4. Module Four: External Stress Management
  5. Module Five: Transactional Analysis
  6. Module Six: Why are Some Customers Difficult?
  7. Module Seven: Dealing with the Customer Over the Phone
  8. Module Eight: Dealing with the Customer In Person
  9. Module Nine: Sensitivity in Dealing with Customers
  10. Module Ten: Scenarios of Dealing with a Difficult Customer
  11. Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
  12. Module Twelve: Wrapping Up
Networking Within the Company
  1. Module One: Getting Started
  2. Module Two: The Benefits of Networking at Work
  3. Module Three: Networking Obstacles
  4. Module Four: Networking Principles
  5. Module Five: How to Build Networks
  6. Module Six: Recognize Networking Opportunities
  7. Module Seven: Common Networking Mistakes
  8. Module Eight: Develop Interpersonal Relationships
  9. Module Nine: Online Networking Tools
  10. Module Ten: Time Management
  11. Module Eleven: Maintaining Relationships Over Time
  12. Module Twelve: Wrapping Up
Risk Assessment and Management
  1. Module One: Getting Started
  2. Module Two: Identifying Hazards and Risks
  3. Module Three: Seeking Out Problems Before they Happen (I)
  4. Module Four: Seeking Out Problems Before they Happen (II)
  5. Module Five: Everyone’s Responsibility
  6. Module Six: Tracking and Updating Control Measures
  7. Module Seven: Risk Management Techniques
  8. Module Eight: General Office Safety and Reporting
  9. Module Nine: Business Impact Analysis
  10. Module Ten: Disaster Recovery Plan
  11. Module Eleven: Summary Of Risk Assessment
  12. Module Twelve: Wrapping Up
Safety in the Workplace
  1. Module One: Getting Started
  2. Module Two: An Overview
  3. Module Three: Types of Hazards
  4. Module Four: Managers Role
  5. Module Five: Training
  6. Module Six: Stress Management
  7. Module Seven: Workplace Violence
  8. Module Eight: Identifying Your Company Hazards
  9. Module Nine: Drug & Alcohol Abuse
  10. Module Ten: Writing the Safety Plan
  11. Module Eleven: Implement the Plan
  12. Module Twelve: Wrapping Up
Team Building For Managers
  1. Module One: Getting Started
  2. Module Two: What Are The Benefits Of Team Building?
  3. Module Three: Types Of Team Building
  4. Module Four: Creating Team Chemistry
  5. Module Five: Improving Team Strength
  6. Module Six: Engagement and Collaboration Activities
  7. Module Seven: Building a Great Team Identity
  8. Module Eight: Social Gathering
  9. Module Nine: Common Mistakes When Team Building
  10. Module Ten: Formatting A Team Building Plan
  11. Module Eleven: Evaluations and Improvements
  12. Module Twelve: Wrapping Up
Teamwork and Team Building
  1. Module One: Getting Started
  2. Module Two: Defining Success
  3. Module Three: Types of Teams
  4. Module Four: The First Stage of Team Development – Forming
  5. Module Five: The Second Stage of Team Development – Storming
  6. Module Six: The Third Stage of Team Development – Norming
  7. Module Seven: The Fourth Stage of Team Development – Performing
  8. Module Eight: Team Building Activities
  9. Module Nine: Making the Most of Team Meetings
  10. Module Ten: Solving Problems as a Team
  11. Module Eleven: Encouraging Teamwork
  12. Module Twelve: Wrapping Up

Customer Reviews

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Each courseware kit contains everything
you need to teach workshops:
Trainer's Guide
Powerpoint Slides
And More!
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Lifetime License – Unlimited Audience
Fully Customizable - Print on Demand
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    Houston Training Solutions

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