Course Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Knowledge Management
- What is Knowledge
- What is Knowledge Management
- A Brief History
- Applications in the Workplace
Module Three: Do's and Don'ts
- Data, Information, and Knowledge
- The Tacit Mode
Module Four: The Knowledge Management Life Cycle
- Understanding Episodes
- Acquisition
- Knowledge
- Integration
Module Five: The New Knowledge Management Paradigm
- Paradigms of the Past
- The New Paradigm
- Implications and Applications
- The Knowledge Management Endgame
Module Six: Knowledge Management Models
- The Nonaka and Takeuchi Model (SECI)
- Wiig Model
- Kakabadse Model
- Boisot Model
Module Seven: Building a Knowledge Management Rationale
- Why Rationale is Necessary
- Building a Business Case
- Finding Success Stories
- The Commodization/Customization Model
Module Eight: Customizing Knowledge Management Definitions
- Components of a Knowledge Management Definition
- Customizing the Components
- Creating a KMBOK
Module Nine: Implementing Knowledge Management in Your Organization
- Gathering Support
- Identifying Opportunities for Revenue Streams
- Key Knowledge Management Techniques
- A Map for Success
- The No-Budget Scenario
Module Ten: Tips for Success
- About the Chief Knowledge Officer
- Knowledge Management Skill Checklist
- The Knowledge Management Imperative
- The Hype Curve
- Barriers and Helpers to Success
Module Eleven: Advance Topics
- The Knowledge Management Maturity Model
- Absorptive Capacity
- Rustiness
- Process Model Types
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations